Frequently asked question
Quality of our Service
What games can the K36 retro console play?
The K36 can emulate a wide range of systems, including NES, SNES, Sega Genesis, PlayStation 1, and even some PSP games. It comes preloaded with thousands of classic titles across different platforms.
How long does the battery last on the K36?
The K36 has a 3500mAh battery, offering about 4 to 6 hours of gameplay on a full charge, depending on the type of games you’re playing.
Can I add more games to the K36?
Yes! You can add more games by upgrading or replacing the microSD card. The K36 uses a simple file structure, making it easy to add your favorite ROMs.
Is the K36 easy to set up for beginners?
Absolutely. The K36 comes ready to play out of the box with games preloaded. However, if you want to fine-tune settings or update the system, a bit of basic tech knowledge will help.
Does the K36 support save states and cheats?
Yes, the K36 supports save states, allowing you to save and resume your game anytime. It also supports cheats for many emulators, which you can enable through the settings menu.
frequently asked question
For Shipping & Return policies
How long does shipping take?
Shipping usually takes 7–14 business days, depending on your location. We’ll send you tracking information as soon as your order is dispatched!
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and fees may vary depending on your country.
What is your return policy?
We offer a 30-day return policy. If your item is defective or not as described, you can request a return or exchange within 30 days of receiving it.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to follow your package every step of the way.
What should I do if my K36 arrives damaged or not working?
Please contact our support team within 48 hours of receiving your order. We’ll help you arrange a replacement or refund as quickly as possible
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